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Our Services

  • Offset Printing
    Offset Printing

    Annual reports are a direct reflection of your company. Be sure yours say "professional" and "trustworthy." We'll deliver exactly what your business needs to make the right impression at the right time.

  • Digital Printing
    Digital Printing

    A big area calls for a big statement. And that's exactly what we deliver with every banner we print.

  • Ad Specialty
    Ad Specialty

    With professional design and printing, our brochures are sure to sell. From the big idea to the small details, our team has years of experience to get the job done.

  • Mailing Services
    Mailing Services

    Your business card is a direct reflection of your company. Don't settle for plain paper and dull designs when we can create cards that will leave a lasting impression.

  • Bindery Services
    Bindery Services

    Creating business forms can be a hassle—so why not let us handle it for you? We'll help you boost your brand's image with professionally designed business forms, purchase orders, invoices and more.

  • Design & Marketing
    Design & Marketing

    One of your most important selling tools may be a professionally printed catalog. We'll help you showcase your products in the best way possible with a high-quality catalog you'll be proud to distribute.

Don't settle for a professional,
when you need an expert.

PrintSouth Printing, Inc. is a full-service printing company in West Columbia, South Carolina, offering offset printing and digital printing capabilities. We offer custom die-cutting and foil services as well as multiple binding styles for booklets both small and large. Additionally, we offer advertising specialty solutions allowing us to provide our clients a huge assortment of products including writing pens, banners, tote bags, t-shirts, corporate gifts, and crystal awards among other custom imprinted items. We team up with you to bring expert knowledge and experience to help make your brand stand out.

Our Services

  • Our large six color presses, with inline aqueous coating, can handle your print media projects. And our smaller two color offset presses take care of business stationery and other print materials.

  • Our digital presses are great for small quantity runs with a quick turnaround. With sizes up to 13x19 and inline finishing capabilities, your project will exit the press ready to go. We also provide variable data solutions for mailings or personalized postcards.

  • Don't go postal trying to figure out mailing regulations by yourself. We'll handle the mailing process for you, come rain or come shine. (Though we prefer shine.)

  • It's not over till it's over. In fact, the final step of a print project may be the most important. We'll make sure your project gets wrapped up with the most appropriate finishing and bindery methods available.

  • Personalization is hot right now. Click to see how we can help you achieve your goals with variable print data (VPD).

  • A big area calls for a big statement. And that's exactly what we deliver with every banner we print.

  • With bold designs and vivid color, we'll help you create great looking print material to make an instant impression.

July 21, 2014

12 Steps For Dealing With Bad Online Reviews

For small businesses, online reviews can be a very scary thing. Though they are useful tools for consumers, they also give customers the power to take down a brand. Even just one bad review can cast a shadow over your reputation and deter potential clients.

It might feel like you have no control over what is said about your brand online, but you do have the opportunity to display your excellent customer service and diffuse the effects of any inflammatory comments. Keep these steps in mind when you come across a bad online review of your business:

- Prevention is better than cure. It might seem obvious, but the best way to prevent bad online reviews is to prevent bad customer experiences from happening. If you are aware of a client who is particularly unhappy, do everything you can to rectify the situation before they take their frustration online.

- Set a Google Alert for your business. If things are being said about your company online, you’ll be notified right away.

- Contact the review site. If you come across a bad review that is factually incorrect, it’s worth it to contact the site and ask if they will remove it. Most won’t unless you have hard proof that the customer’s claim is wrong.

- Realize the difference between a claim that is factually incorrect and an opinion that you don’t agree with. It’s easy to feel defensive about the business that you built, but whether or not you agree with the customer’s complaint, they have a right to be heard.

- Decide if you’re going to deal with the issue publicly or privately. This is a personal choice, but responding to the customer in the same forum allows you to display your excellent customer service.

- ALWAYS remain calm. It’s never a good idea to respond with anger or attempt to argue with a bad review. If you start an argument, people who see the site will automatically side with the customer, making your business look even worse. It might be difficult, but you must respond in a respectful and professional manner.

- Try to put yourself in the customer’s shoes. Though the issue might seem incredibly minor to you, it is clearly a big deal for the reviewer. Don’t disregard the complaint just because you have different priorities.

- Own up to specific mistakes. Did you overbook your services and fail to meet your promised delivery date? Own up to it. While excuses will make you look unprofessional, a brief explanation and admission of your error will show that you’re taking steps to improve your service.

- Have a system of response in place. In case you would have to deal with multiple less-than-great reviews, have a company-wide policy for responses. Consistency and efficiency are key.

- Encourage positive reviews from satisfied customers. This does not mean begging people to write things that will make you look good. If someone is particularly pleased with your service, simply say, “We love getting feedback from our customers, so we always appreciate online reviews of our business.”

- Whatever you do, DO NOT post fake reviews. Most review sites have software in place that tracks businesses who write fake reviews for themselves. You will get caught. You will look stupid.

- See the silver lining. A bad review, devastating as it may be, also adds some authenticity to your business. Companies with perfect 5-star ratings can come across as too good to be true. See the situation as the perfect opportunity to show off your company’s excellent customer service.

Providing solutions to the problems you encounter.

"How do I export a high-resolution pdf file out of Adobe InDesign?"
Our employees are here to help YOU. If we don't know the answer, we will find it for you. Our online blog provides answers and additional insight into the world of commercial printing. You will also find design tips, program how to instructions, downloadable guides and links to other helpful topics within our blog.

We appreciate your visit and look forward to working with you.